Yes. Every direct booking is backed by a signed rental agreement that spells out your dates, total cost, payment schedule, house rules, and cancellation terms before you pay anything beyond your initial deposit. You'll pay through a payment method you already trust and use every day — bank transfer, credit card, Venmo, Apple Pay, Zelle, or Cash App — and you'll receive itemized receipts throughout your stay. It's the same protection in spirit as booking a private rental anywhere: a clear written agreement, a transparent payment schedule, and a real person (not a bot) on the other end of it.

Booking direct means no Airbnb service fee; the same villa, the same full-service staff, for less. You're also working directly with us rather than through a platform, so questions get answered faster.

• Cancel 30+ days before check-in: full refund

• Cancel 14–30 days before check-in: partial deposit refund (unless you reschedule)

• Cancel within 14 days of check-in: no refund

Yes. A 50% deposit is due at signing to secure your dates, with the balance due 30 days before check-in. A separate, fully refundable $1,000 security deposit ($1,500 for stays of a week or longer) is due the week of check-in and returned within 2 days of checkout, minus any damages found during the post-stay inspection.

Bank transfer, credit card (3% transaction fee), Venmo, Apple Pay, Zelle, or Cash App. A 20% IVA and lodging tax applies if you pay by credit or debit card.

Yes. A private chef is included in your stay and prepares two meals a day; your choice of breakfast and lunch, or breakfast and dinner. Shopping, preparation, serving, and clean-up are all included. The cost of groceries and beverages is passed on directly and settled with staff in person.

Included, alongside the chef and daily housekeeper, as part of your full-service staff. The waiter doubles as the bartender.

Security can be arranged for an additional charge with a custom quote, and Sunday staffing (the villa runs full service Monday–Saturday) can be added for a fee. Pre-arrival grocery stocking is available on request, with costs passed on directly.

Yes, the cost of any groceries, beverages, and alcohol purchased for you (including everything the chef buys for meal prep) is separate from your rental cost. Staff will provide itemized receipts, and payment is settled in Mexican pesos when they return from shopping. Pre-arrival grocery stocking is available if you'd rather have the kitchen ready when you arrive.

Check-in (3:00 PM), checkout (10:00 AM)

Yes, we can arrange a sedan or SUV transfer, paid directly to the transportation company (rates are subject to change; ask us for current pricing when you book).

The villa has 5 king suites (7 bathrooms total) and comfortably sleeps 10. One suite has a convertible twin/king configuration, so it works for children or additional singles.

The villa is built into the cliffside across four levels connected by stairs, and there is currently no elevator. Please make sure everyone in your group is comfortable using stairs before booking.

About a 10-minute walk down to the beach, or a 5-minute drive to Los Muertos Beach and Zona Romántica.

Yes, the villa is in the gated community of Conchas Chinas and has exterior security cameras, plus carbon monoxide and smoke alarms.

Yes, private garage parking within the gated community.

Your refundable security deposit covers damage beyond normal wear and tear. Things like mattress or furniture damage, broken glass near the pool, unauthorized smoking, or missing items. Everything is documented with photos and itemized before anything is withheld, and the rest is returned within 2 days of checkout.

We have a four night minimum, but should you need a three night, we can consider it.

Please, reach out with your dates and group size and we'll confirm availability and staffing.

Extra cleanings beyond the daily tidy, spa and massage services, and guided tours are all available on request.

No; Isela, your property manager, and the rest of the staff are on-site during service hours but do not live at the villa.

Pets are allowed only if pre-arranged with us ahead of booking, for $100/day per pet under 60 lbs.